The warranties carried by Proven Pest Control are considered at the highest level in the industry. This means that you can relax and leave all the worrying about pests to our highly trained and professional technicians.

What Happens After My Treatment

In the days after your treatment, you will see less pests, however after 14days the treatment you will see an increase of activity. This increase of pest activity will last for another 2 weeks as it begins to kill the pests off.

After 5 weeks the treatment will begin to be effective. No warranty services will be carried out until after this period. You should remove all cobwebs 6 weeks after our treatments to ensure the treatment is successful.

Warranty Periods

Most of our treatments come with a very generous warranty period, however due to the nature of some pests, the types of control methods allowed or available and this tropical environment, it is sometimes untenable to offer long warranties or even any warranty at all.  Below is a list of popular services and Warranties.

  • General Pest Control service including General Cockroaches, Spiders, Silverfish, Wasps – 6 month Warranty
  • German Cockroach Treatment – 6weeks after 2nd Treatment.
  • Ant Treatment – 3 month Warranty
  • Flea treatments –  6 week Warranty after 2nd Treatment
  • End of Lease – 1 month Warranty
  • Rodent Treatment – No Warranty
  • Bed Bug Treatment – No Warranty
  • Flying Insects such as Flies and Mosquitoes – No Warranty

Why don’t you offer Warranty on some Services?

In the case of Rodents, it is impossible to stop them from entering your home. Rodents are social creatures and while the baits will kill off your current infestation. It will not stop New rodents from finding your home and setting up a new nest. There is only one prevention method available is to stop them from entering your home in the first place.

Bed bugs are often introduced through bags and luggage. Their eggs can lay dormant for upto 6months and hatch when they detect body heat or CO2. If you have regular visitors from overseas or do a lot of travelling, there is a high chance that you will carry new eggs into your property.

Where will you retreat?

A service call is not a complete re-treatment but a thorough investigation and re-application to the area that only the technician identifies as the source of the issue. A warranty treatment may only take 15mins to complete.

What Recommendations must I follow?

Our written or verbal recommendations  may include but not limited to:

• Sealing all food in air-tight containers • Decluttering all storage area
• Making sure all food scraps and spills are cleaned promptly • Not leaving boxes or cardboard laying around
• Keeping drains clean • Sealing all gaps and cracks
• Maintaining Flyscreens • Fixing any dripping taps or pipes
• Keeping bins clean and tidy • Keeping lawns tidy and maintained

How to Claim

Making a claim is an easy process, however we cannot always fit you in immediately as our business operates on ‘pre-bookings’ where a majority of clients book a month in advance. Because we want you to be happy, we do everything we can to service your home as soon as possible.

The First step is to make sure that 5weeks passed since your treatment. This will give the treatment the best opportunity to be full effective.

Next you will need to ensure that you have followed all our recommendations, bother verbal and written. This is to ensure that all conducive conditions have been removed from your home.

Thirdly, we ask that you submit photographs of the continuing problem. The photographs are essential so that our collective team of experts can properly assess and develop a strategy plan on how best to move forward. The photos will also progress your claim quicker.

What Voids My Warranty?

Warranty claims become ineligible if you have failed to implement all of our verbal and written recommendations including: disturbing treated areas, building and garden alterations, by the introduction of infested materials or using store bought pest sprays.

The use of household sprays and store bought products are a lesser quality and in most cases a completely different chemical formulation than the commercial strength chemicals we use. Store bought products will contaminate our treatments and cause them to be ineffective. The use of these products after our treatments will void your warranty.

Note: It is important that you contact us as soon as you discover the problem, don’t wait until your warranty has expired. We operate on an honesty and ‘within reason’ system when it comes to Warranty claims. 

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